Frequently Asked Questions
Are there any hidden fees?
NO! Once, you subscribe to the monthly or annual subscription plan, you can access the online QR menu at any time and at no extra cost.
What kind of equipment do my customers need to use LUCIA?
As long as there is an internet connection, your customers can use any smartphone, PC, or tablet to access your LUCIA digital menu.
What kind of equipment do I need in order to use LUCIA?
With LUCIA, there is no need to invest in specialized equipment. A tablet or PC along with an internet connection can be used for accessing your order management dashboard and run your business.
Do you currently have any discount schemes for chains in multiple locations?
Yes, please contact us and we will get back to you as soon as possible to give you a quote.
Do I need to pay any transaction fees to LUCIA every time I receive digital payments?
No, LUCIA makes no money from the digital payment of your customers. The costs incurred from digital payments only apply to commissions paid to payment providers, not LUCIA
What commission fee does LUCIA take for each order?
LUCIA does not charge any commission fee per order. However, if you enable digital payments for your customer orders, there will be payment transaction fees per order. These fees are determined by the policies of each payment provider and vary depending on the selected payment method.
How much do I need to pay for using LUCIA’s QR code online ordering platform?
To use Lucia’s QR code online ordering platform, you are required to pay a fixed annual or monthly subscription fee. LUCIA does not charge any commission per order
What types of payment methods can customers use to pay for their orders?
Customers can pay with a variety of payment methods offered by the payment providers depending on the country of the stores, besides credit or debit card, mobile wallets as Google Pay and Apple Pay
What do I need to pay for using LUCIA at my business?
You only need to pay an annual subscription fee of €XX depending on your country excl. VAT. LUCIA does not charge for any set up fees or commissions per order.
How many table QR codes can I have?
You can have unlimited QR codes or your restaurant as per your business needs.
Which equipment do I need to use LUCIA?
An internet connection, a tablet PC, or an ordinary phone. No specialized equipment is needed.
How much does LUCIA’s table ordering cost?
Lucia users pay a fixed monthly/annual subscription fee. See our pricing page for more details.
Can I easily update my menu and offer discounts in real time?
Yes, you can easily update your menu and apply discounts in real time with just a few clicks, without needing to pay someone to do it for you.
Does LUCIA charge commission for each order?
No, Lucia does not charge commission per order. However, if you enable digital payments for your customer orders, there will be payment transaction fees involved.
What is the pricing for using LUCIA at my business?
There is an annual or monthly subscription fee for using Lucia.
What do you need from me to prepare my QR menu?
You can share with us whatever material is the most convenient for you:
– photo of printed menu
– pdf copy of the menu
– excel with your menu items
– link from a third-party online platform with your menu (e.g., Foodora)
Can you prepare my menu for me?
Sure thing! Since you share the menu with us, we can prepare your LUCIA QR menu for you for a tiny fee.
How can I upload my menu manually, excel?
That’s easy! You can either upload each product manually online or gather all the menu info in an excel file and upload everything in bulk with a single upload.
How many languages can I include on my menu?
You can have as many different languages as you wish. Since you have the wanted translations, you are just 1 click away. You can simply upload all the translations via excel.
Does LUCIA take any commission for each order?
No, Lucia does not charge any commission per order. if you enable digital payments for your customer orders, there will be some payment transaction fees involved. These fees are due to the payment provider and depend on the payment method that is selected.
What kind of equipment do I need to use LUCIA?
With Lucia, there is no need to invest in specialized equipment. A tablet or PC along with an internet connection can be used for accessing your store’s Management Centre and run your business.
How can my customers access my menu at LUCIA?
Your customers can access your menu either by scanning a QR code or by directly visiting your dedicated website provided to you by LUCIA.